Privacy Policy

Nexara Cloud Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for our newsletter
• Request a demo or consultation
• Contact us via forms or email
• Apply for a job

The personal information we collect may include:

• Name and contact information (email, phone number, address)
• Company name and job title
• Billing information (processed securely through our payment partners)
• Account credentials

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Send administrative information (updates, security alerts, support messages)
• Respond to your comments, questions, and requests
• Send marketing communications (you can opt-out anytime)
• Monitor and analyze usage patterns and trends
• Improve our website and services
• Comply with legal obligations

3. Legal Basis for Processing (GDPR & APPI)

For users in the European Union and Japan, we process personal data based on:

• Consent: When you have given clear consent for us to process your personal data for a specific purpose
• Contract: When processing is necessary for a contract you have with us
• Legal obligation: When processing is necessary for compliance with legal obligations
• Legitimate interests: When processing is necessary for our legitimate interests (e.g., improving our services, fraud prevention)

4. Sharing Your Information

We may share your information with:

• Service providers: Third-party vendors who help us operate our business (payment processors, hosting providers, analytics tools)
• Business partners: With your consent, we may share information with trusted partners for joint offerings
• Legal requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and employee training
• ISO 27001 certified processes

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Correct inaccurate or incomplete data
• Deletion: Request deletion of your data
• Restriction: Restrict processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdrawal of consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our site may not function properly without cookies.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Nexara Cloud Inc.
Attn: Privacy Officer
〒100-8330
2-7-1 Marunouchi, Chiyoda-ku
Tokyo, Japan
Email: [email protected]
Phone: 048-767-6757