Terms of Service

Welcome to Nexara Cloud. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

1. Definitions

• "Company" "we," "our," or "us" refers to Nexara Cloud Inc., a company registered in Japan.
• "Services" refers to the cloud infrastructure, platform, and related services provided by Nexara Cloud.
• "User" "you," or "your" refers to the individual or entity using our Services.
• "Content" means any data, text, files, information, or materials uploaded to or processed through our Services.

2. Account Registration

To use certain features of our Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information promptly
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

You must be at least 18 years old to create an account. By registering, you represent that you meet this age requirement.

3. Subscription and Fees

3.1 Plans and Pricing

Our Services are offered on a subscription basis. Fees and plan details are specified on our website and may be updated from time to time. All fees are in Japanese Yen (JPY) unless stated otherwise.

3.2 Billing

Subscription fees are billed in advance on a monthly or annual basis. Payments are processed securely through our payment partners. You authorize us to charge your selected payment method for all applicable fees.

3.3 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellations take effect at the end of your current billing period. No refunds are provided for partial billing periods.

3.4 Fee Changes

We may change our fees upon 30 days' notice. Continued use of the Services after fee changes constitutes acceptance of the new fees.

4. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe intellectual property rights of others
• Distribute malware, viruses, or harmful code
• Send spam or unauthorized communications
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the integrity of our Services
• Store or transmit illegal content
• Engage in phishing or fraudulent activities

We reserve the right to suspend or terminate your access for violations of this policy without notice.

5. Data and Content

5.1 Your Content

You retain all rights to your Content. By uploading Content to our Services, you grant us a worldwide, royalty-free license to host, store, and process your Content solely to provide the Services to you.

5.2 Data Backup

While we implement redundancy measures, you are responsible for maintaining backups of your Content. We are not liable for data loss.

5.3 Usage Data

We may collect and use anonymized usage data to improve our Services. This data does not identify you personally.

6. Service Level and Availability

We strive to provide 99.9% uptime for our Services. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance may cause temporary interruptions. Our full SLA is available upon request for enterprise customers.

7. Intellectual Property

All intellectual property rights in our Services, including software, trademarks, logos, and content, are owned by Nexara Cloud or our licensors. You may not copy, modify, reverse engineer, or create derivative works without our express written consent.

8. Confidentiality

Both parties may have access to confidential information. Confidential information shall not be disclosed to third parties without consent, except as required by law. This obligation survives termination of these Terms.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our Services are provided "AS IS" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not liable for data loss, lost profits, or business interruption

10. Indemnification

You agree to indemnify and hold Nexara Cloud harmless from any claims, damages, or expenses arising from your use of the Services, your Content, or your violation of these Terms.

11. Termination

We may terminate or suspend your access immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business. Upon termination, your right to use the Services will cease immediately.

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Japan. Any disputes arising under these Terms shall be resolved exclusively in the Tokyo District Court. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes via email or website notice. Continued use of the Services after changes constitutes acceptance of the revised Terms.

14. Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms constitute the entire agreement between you and Nexara Cloud regarding the use of our Services, superseding any prior agreements.

16. Contact Information

For questions about these Terms, please contact us:

Nexara Cloud Inc.
Legal Department
〒100-8330
2-7-1 Marunouchi, Chiyoda-ku
Tokyo, Japan
Email: [email protected]
Phone: 048-767-6757